Service 06
Security Operations & Support
Improve your solution during operation.
We support your team in maintaining the agreed systems and solutions. Operational questions, changes, and improvements are addressed according to clear responsibilities and the agreed scope of support.
When this service is a good fit
Your solution is in place and your team needs support with configuration, changes, or operational questions.
You want to review and improve an existing service or reporting on a regular basis.
How we work together
Clarify the systems covered, contacts, and responsibilities for support.
Provide support with operational questions and agreed changes.
Discuss recurring issues and improvement needs with your team.
What you take away
An agreed overview of supported systems and responsibilities.
Clear documentation of changes and resolved operational questions.
An overview of open issues and useful improvements.
We agree on the specific depth and scope together for your project.
Discuss your projectAn example from Managed Email Security
Support email protection during ongoing operation.
We support questions and changes relating to the agreed email service. Responsibilities, availability, and response times depend on the agreed support arrangement.
Explore this field: Managed Email SecurityWhat helps us get started
Your operations documentation, previous support issues, and existing responsibilities are helpful; we agree on the specific support to match your needs.