Junior IT Security Support Engineer (m/f/d)
Passionate about IT Security? Join our team!
Are you curious about how secure email communication works? Do topics like encryption, digital certificates, and email security spark your interest? Do you enjoy analyzing technical issues and finding solutions?
Then we'd love to meet you!
We are an Austrian IT company specializing in professional security solutions.
We help businesses protect their electronic communications through email security, encryption technologies, and digital certificates.
To strengthen our team, we're looking for a motivated individual to join our technical First Level Support team.
Your Role – Where You Come In
- Technical Customer Support: Be the first point of contact for technical inquiries related to our email security solutions.
- Troubleshooting: Analyze technical issues, identify root causes, and help customers resolve problems.
- Email Security: Work with technologies that protect and secure electronic communications.
- Encryption & Certificates: Assist customers with questions and issues related to email encryption and digital certificates.
- Ticket Management: Document, track, and manage support requests to ensure efficient resolution.
- Teamwork: Collaborate closely with our experienced security specialists on more complex technical challenges.
What You Bring to the Team
- A genuine interest in IT security and secure electronic communication
- Basic understanding of networking and internet protocols
- Ideally, some familiarity with SMTP, DNS, TLS, or digital certificates
- Strong analytical and problem-solving skills
- Good communication skills and a customer-oriented mindset
- An independent, structured, and reliable approach to work
- Good German and English language skills
A technical education in IT (apprenticeship, technical college, or equivalent) is an advantage, but not essential if you have the right skills and enthusiasm.
You don't need to be an email security expert yet!
What matters most to us is your technical curiosity, willingness to learn, and motivation to develop your skills.
What You Can Expect at R4C
- A specialized role in the exciting field of IT security
- Hands-on experience with professional email security and encryption technologies
- Diverse technical challenges instead of traditional end-user computing support
- Collaboration with experienced IT security specialists
- Opportunities to continuously expand your technical knowledge
- A team that values collaboration, initiative, and technical expertise
Ready to Start Your Career in IT Security?
Looking for more than just handling support tickets? Want to understand how modern security solutions really work?
Then become part of R4C!
Send your application to recruitment@r4c.at or click the link below to learn more and apply!